Terms of Service

Faasen Automation (“we”, “us”) builds custom software and websites for businesses. These terms cover the use of this website and, unless we agree otherwise in writing, the work we do for you. By using the site or hiring us, you agree to them. If anything here doesn't make sense, just ask — faasenautomation@gmail.com.

We'll often build a working demo of your site or app before you pay anything. The demo is ours until you hire us — you're free to look at it, share it internally, and decide, but it isn't yours to copy, host elsewhere, or hand to another developer. If you decide not to move forward, no hard feelings and nothing is owed.

Every project gets a written scope and price before work starts — usually a one-off build fee and, where we host or run the software for you, a monthly fee. Anything outside that scope is quoted separately. Invoices are due when stated on the invoice; late payment can pause work or hosting until it's settled.

Monthly fees (hosting, maintenance, software subscriptions like FaasenDrive) renew each month until either of us cancels with 30 days' notice.

Once a project is paid in full, you own the finished website or application, its content, and your data. We keep ownership of our general tools, code libraries, and know-how that we reuse across projects, plus any platform we license to you rather than sell (for example FaasenDrive) — you get a license to use it while your subscription is active.

You confirm you have the rights to any logos, photos, text or other material you give us to use, and you're responsible for that content.

Sites and software usually depend on outside services — hosting, domain registrars, payment processors, email providers, booking integrations. Those services have their own terms and fees, and we can't control their uptime or changes. We'll set them up in your name where we can, so you stay in control.

We fix bugs in work we've delivered. Where you have a maintenance or hosting plan, that includes keeping things running and small tweaks. Bigger changes or new features are new work and are quoted as such.

We'll do good, careful work, but software and the internet aren't perfect — we can't promise a site or app will be error-free or available 100% of the time, or guarantee any particular business result. To the extent the law allows, our total liability for anything arising from our work is limited to the amount you paid us for that work in the previous 12 months, and we aren't liable for indirect losses like lost profits or data.

Either of us can end an ongoing engagement with written notice. You pay for work completed up to that point; we hand over what you've paid for. If a monthly plan ends, we'll give you a reasonable window to export your data and move your site or software before it's taken down.

The content on faasenautomation.com — text, design, logos, client work shown with permission — belongs to us or our clients. Feel free to browse and share links; don't copy or reuse it without asking. Client names, logos, site screenshots and recordings, and testimonials appear with those clients' permission.

These terms are governed by the laws of the Commonwealth of Massachusetts, USA. We may update them from time to time; the date at the top tells you when. Continued use of the site or our services after a change means you accept the updated terms.